Support plans


Ongoing maintenance and support is provided to all server and software infrastructure to support the mission-critical operations of our customers.  Service plans include hardware and software upgrades, scheduled performance optimization and tuning, as well as professional support contracts.

The Hx Technologies System Support Plan is a comprehensive service designed to provide ongoing, proactive maintenance, monitoring, and administration of servers, databases, and applications.  We can tailor our service to our customers' particular needs, from around-the-clock, full system support to part-time, specific coverage.

We know how important the reliability and availability of your healthcare data is and we take every step possible to keep your systems up 24x7x365.

HxTI Support Plans

  Gold Silver Baseline
Remote Monitoring 24 x 7 x 365 24 x 7 x 365 24 x 7 x 365
Uptime 99.9% 99% 97%
Support Access 24 x 7 x 365 M-F 8AM-5PM EST
Holidays excluded
M-F 8AM-5PM EST
Holidays excluded
Response Time 2 hour 4 hour Next business day
Incidents per year Unlimited Unlimited  
Support Channels e-mail, phone, web, fax e-mail, phone, web, fax e-mail, phone, web, fax
Software Updates continuous proactive continuous proactive continuous proactive


Support links

Support Ticketing
Documentation
Downloads