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Support plans
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Ongoing maintenance and support is provided to all server and software infrastructure to support the mission-critical operations of our customers. Service plans include hardware and software upgrades, scheduled performance optimization and tuning, as well as professional support contracts.
The Hx Technologies System Support Plan is a comprehensive service designed to provide ongoing, proactive maintenance, monitoring, and administration of servers, databases, and applications. We can tailor our service to our customers' particular needs, from around-the-clock, full system support to part-time, specific coverage.
We know how important the reliability and availability of your healthcare data is and we take every step possible to keep your systems up 24x7x365.
HxTI Support Plans |
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Gold |
Silver |
Baseline |
| Remote Monitoring |
24 x 7 x 365 |
24 x 7 x 365 |
24 x 7 x 365 |
| Uptime |
99.9% |
99% |
97% |
| Support Access |
24 x 7 x 365 |
M-F 8AM-5PM EST
Holidays excluded |
M-F 8AM-5PM EST
Holidays excluded |
| Response Time |
2 hour |
4 hour |
Next business day |
| Incidents per year |
Unlimited |
Unlimited |
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| Support Channels |
e-mail, phone, web, fax |
e-mail, phone, web, fax |
e-mail, phone, web, fax |
| Software Updates |
continuous proactive |
continuous proactive |
continuous proactive |
Support links
Support Ticketing
Documentation
Downloads
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